By participating in our programs and using our services, you agree to the following Terms and Conditions, ensuring a smooth and enjoyable experience for everyone.
Termly Classes & Competitions
1.1 After-School Pickup and Supervision
At some Discovery Soccer locations we provide after-school pickup and supervision for registered players attending termly classes to ensure their timely arrival.
Parents must collect their children promptly at the end of class; a fee will be incurred for late pickup.
In the event that your child cannot attend due to illness, please notify us in advance to assist with planning and adjustments.
1.2 Make-Up Classes
Customers are entitled to two make-up lessons per term per enrolment. Requests must be made via phone, text message or email to Discovery Soccer at least 24 hours before the scheduled class. Cancellations within 24 hours are ineligible for make-ups, refunds, or credits.
Make-up lessons are subject to availability, and prompt booking through the Discovery Soccer team is advised. If you change or cancel a make-up class, 24 hours’ notice is required, and a new credit will only be issued if within the two-per-term limit.
Make-up lessons are non-refundable, cannot roll over to the next term, and will not reduce future fees.
1.3 Weather Conditions
In adverse weather conditions, indoor activities will be organised as a suitable alternative where possible.
If rescheduling is necessary, customers will be notified via phone, text message or email.
We will notify customers if a lesson is cancelled due to wet weather/extreme heat as soon as practicable, but no more than an hour in advance of the scheduled start time.
Make-up classes will be offered for any classes cancelled due to wet weather or extreme heat, and these do not come off the balance of your two make ups you are entitled to as per term 1.2.
Please ensure prompt booking of these make up classes through Discovery Soccer, you can have these make up classes at your preferred location, or other Discovery locations.
1.4 Cancellations and Public Holidays
If cancellation is necessary due to serious injury or valid reasons such as moving more than 10 km from a Discovery Soccer location or job loss, a credit voucher may be provided, subject to management approval which may require proof. Automatic enrolment will occur for the next term unless cancellation is requested. To cancel, please email Discovery Soccer at least two weeks prior to the new term commencing at hello@discoverysoccer.com.au
Classes are conducted in alignment with NSW Department of Education school terms and will not run on public holidays, with no charges applied for these days.
Private Lessons
2.1 Booking and Cancellation Policy
Private lessons must be scheduled directly with your coach or via the customer service team at hello@discoverysoccer.com.au
Cancellations must be made within at least 24 hours’ notice by phone, text message or email to Discovery Soccer. Lessons cancelled within 24 hours is will incur the full lesson fee deemed non-refundable.
2.2 Weather Conditions
Players will be notified of cancellations due to wet weather or extreme heat via phone, text message or email, and alternative makeup lessons will be arranged as necessary.
Holiday Camps
3.1 Drop-off and Pick-up Procedures
Please drop off and pick up your child at the designated sign-in desk. Our friendly staff will be responsible for signing players in and out each day.
If someone other than the usual person will be collecting your child, please inform us in advance. Please notify our staff upon arrival if your child has any allergies or medical needs.
3.2 Weather Conditions and Rescheduling
In cases of wet weather or extreme heat, we will provide an indoor program where possible.
If no indoor option is available, we will notify you by 7:30 AM and offer alternative arrangements, including booking another day or providing a credit for future services.
If you wish to reschedule a camp day, please provide at least 48 hours’ notice. You may then book an alternative day or receive a credit voucher.
If your child is sick, please notify our customer service team at your location. We will make alternative arrangements, including booking another day or providing a credit voucher.
Casual Online Court Bookings
4.1 Booking Process
All casual court bookings must be made online at www.discoverysoccer.com.au for your selected location.
For venues listed under “Book a Court,” a 4-digit pin code will be emailed and texted to provide access through the electronic gate and activate lights as required
4.2 Cancellations
No refunds will be issued for self-cancelled casual bookings.
Cancellations can be made online with a minimum 24 hours notice and will receive a credit voucher which will allow them to rebook online at an alternative time. Cancellations will not be possible within 24hrs online or by contacting the customer service team and a credit will not be provided.
For wet weather cancellations, please contact customer service at hello@discoverysoccer.com.au who will issue a credit voucher to rebook.
4.3 Equipment Hire
Soccer balls and may be hired at venues. In the instance of damage caused or a failure to return this hired equipment, there will be a $50 fee taken from your credit card/method of payment. This fee will be duplicated per soccer ball hired which was not returned or was damaged.
Permanent Court Bookings
5.1 Booking Process
Permanent court booking requests can be made by contacting the venue’s customer service team at hello@discoverysoccer.com.au
A strict no-cancellation policy applies for permanent bookings.
Courts may be released during NSW Department of Education school holidays and public holidays without debits if agreed upon at booking. Payments for Permanent Court Hire will be processed weekly via direct debit from your nominated card or bank account.
A 4-digit pin code will be provided via email and text for court access and light activation. By making a permanent booking, you agree to these terms and conditions.
Filming and Photography
At Discovery Soccer, we strive to capture the essence of our community through photography and videography for marketing purposes. By participating in our programs and events, you agree to the following terms regarding the use of images and videos featuring you and your children:
6.1 Consent to Filming and Photography
By attending our events or participating in our programs, you consent to the filming and photography of you and your children for marketing and promotional purposes. These images and videos may be used in various media, including but not limited to our website, social media platforms, promotional materials, and advertisements.
6.2 Right to Opt-Out
If you or your child appear in any images or videos and would prefer not to be featured, please contact customer service at hello@discoverysoccer.com.au. We will take all reasonable steps to accommodate your request and remove your images from future use.
6.3 Notification of Extensive Photography
For events where extensive photography or videography will be taking place, particularly including close-ups, we will send an SMS communication to notify you in advance. If you wish for yourself or your child not to be included in this photography, please reply to the SMS or contact customer service at hello@discoverysoccer.com.au.
6.4 Storage and Use of Images
All images and videos will be securely stored and used in compliance with relevant privacy laws. We may distribute your images and videos to contractors or third parties solely for the purpose of creating content for our business channels. We will not sell or distribute your images or videos for any other purposes without your explicit consent.
Safety of Customers and Staff
7.1 General Safety
Discovery Soccer is dedicated to providing a safe environment for all participants and staff. Customers are expected to adhere to all safety instructions provided by our team.
Any hazards or safety concerns must be reported to staff immediately.
7.2 Emergency Situations
In emergencies, please contact the emergency services on 000 and if safe to do so, locate a staff member if present who may be able to assist.
Liability Waiver
8.1 Assumption of Risk
Participation in soccer activities involves inherent risks. By enrolling in our programs, participants and/or guardians accept all inherent risks, including those that may lead to personal injury or property damage.
8.2 Indemnity
Participants and their guardians agree to indemnify and hold Discovery Soccer harmless from any liability resulting from participation in our activities, except in cases of gross negligence or wilful misconduct.
Telephone Calls
Customers consent to the recording of telephone calls for quality control and training purposes.
Customer Responsibilities and Conduct
10.1 Conduct
Customers are responsible for the conduct of themselves and any guests they bring to a Discovery Soccer Location. Customers must respect others at all times and are to not use profane language, are not to engage in abusive behaviour, and are not to engage in any form of violence or threats of violence.
All rules, signs, and staff instructions must be followed, including those related to health, safety, and venue use. Pets, except for guide dogs, are not permitted inside clubhouses or on courts. Smoking is prohibited across all venues, including car parks.
Not adhering to these rules will result in suspension or termination of services, and for abuse, threats, or violence the police will be called.
Suspension and Termination of Services
Discovery Soccer may immediately suspend or terminate a customer’s services or bookings if they or their guests violate the following:
Disregarding health and safety notices or other venue policies.
Engaging in conduct harmful to the safety of others, the harmony of the venue, or Discovery Soccer’s reputation. Providing false or misleading information.
Failing to pay outstanding fees 14 days after the due date.
Abusing staff, verbally or physically.
Abusing other customers or guests, verbally or physically.
Failure to abide by any of our Terms and Conditions may also result in restriction of services, suspension of services, or termination of services provided to you.
Physical Activity
12.1 Risk Awareness
Participation in our programs involves physical activity. It is the responsibility of participants to ensure they are physically capable of engaging in such activities.
12.2 Medical Clearance
Participants with pre-existing medical conditions should seek medical clearance before participating.
Customers should inform us in advance of any medical conditions, allergies, or other health issues that may affect participation in our activities.
Updates and Changes to Terms and Conditions
Discovery Soccer reserves the right to modify these Terms and Conditions at any time. Any changes will be communicated through our website and other appropriate channels. Continued participation in our programs after such changes constitutes acceptance of the new terms.
Further Information
These Terms and Conditions are intended to provide clarity regarding services offered by Discovery Soccer. However, nothing in these T&C’s limits or excludes your rights under the Australian Consumer Law, as outlined in the Competitions and Consumer Act 2010 (Cth).
For any queries or feedback regarding our services or our Terms and Conditions, please Contact us.
